Call Center Services

One service that we provide that many third-party logistics companies do not is that we will service your customers for you. Everything from product questions to customer service issues can be handled for you. Our professional and caring customer service team will go above and beyond to ensure that your customers are 100% satisfied with all interactions. We know how important reviews, word of mouth, and repeat customers are to your business and it is our goal to make every customer feel valued. With over 100 years of combined customer service experience, our team will get to know your products inside and out. We provide phone, Live Chat, email, and text customer support to ensure that no matter which contact option that your customers prefer, someone will always be there to address any issues or answer any questions that they may have. By engaging customers before, during and after their purchase, we ensure that all customers are heard, and that any concerns that they may have are addressed. We do not see unhappy customers as a problem. We see them as an opportunity to shine. 

Marketplace Management

Customers today shop on many different platforms in order to not just find the best deals, but to locate new products that may not be available in their local market. Amazon, Walmart, Ebay, and Wayfair are just a few of the platforms that can increase your companies’ sales. If you are not already using these platforms to grow your customer base, our experienced web team can help you set up the listing of your products with these companies and others. If your products are already being sold on these channels, we can service your customers through the channels as well. Our sister business DTYStore, currently has listings on Amazon Prime, Wayfair, Walmart, Houzz, Bonanza, and eBay.  As an online seller, we maintain a 99% customer satisfaction rating on all platforms and an average product rating of 4.7 stars. We respond to all customer inquiries on any channel within 24 hours. Seven days a week, 365 days a year, you customer will be able to contact us.

Return Refurbishing/Recycling 

Unfortunately returns are part of any eCommerce business. Perhaps an item is just not what the customer was expecting, such as a shirt that doesn’t fit or a chair that doesn’t match their existing decor. Regardless of the reason for the return, dealing with the returned merchandise can cause headaches, especially if you are already low on facility space. We can handle your returns for you. Our team can inspect the returned item to see if it is able to be refurbished and put back into inventory for sale. If it is not, you can direct us as to what you would like done with the item. We can recycle it locally or ship it back to you. How you respond to a customer's return can have just as much, if not more of an impact on your business as the original sale. If a customer has an issue returning items, it can cause them to lose trust in your company and not order from you again. And in today's social media environment, it is easier than every for an unhappy customer to voice their frustrations and possible cost you future sales. Accelerated Fulfillment Services will ensure that your company has a seamless reverse logistics process.